Responsibilities

Load Control Support

• Support load planning procedures and assist in resolving load control–related issues
• Maintain accurate flight documentation and records and provide backup support during irregular operations and flight delays

Load Master Support

• Assist in calculating aircraft weight and balance for passenger and cargo flights, and support the preparation of load sheets and loading instruction reports (LIR)
• Verify cargo manifests and loading instructions and ensure proper cargo restraint and load distribution
• Ensure special cargo is correctly loaded on the aircraft (e.g. correct orientation, proper restraint, adherence to aircraft restrictions for live animals, perishables, oversized items)
• Assist with load planning to maximise aircraft utilisation, coordinate cargo transfers and connections, and support compliance with specific loading requirements
• Support communication between flight crew, ground crew, and operations control

Training & Development

• Participate in comprehensive initial training programmes covering weight and balance fundamentals, and Business Continuity Plan (BCP) training programmes
• Complete aircraft-specific training modules for different fleet, dangerous goods training, and maintain current certifications
• Monitor and follow up on acknowledgements from stations, sending reminders to ensure timely confirmation of receipt and compliance with procedural updates

Support Activities

• Assist in preparing training materials and documentation and coordinate training schedules with operational requirements
• Support the development of standard operating procedures and training guides
• Generate OCCS reports and format data into DOC reporting templates for analysis and perform delay database archiving using Excel
• Serve as overall system administrator ensure proper documentation to maintain a clear audit trail for compliance and tracking purposes

Special Tasks

• Support logistics related to A350F Entry Into Service (EIS) and post-EIS operations, including smart freighter management

Requirements



• Diploma in Logistics, Marketing, Business or related disciplines
• Experience in the air cargo industry, preferably with load control exposure
• Good knowledge of load control operations
• Proficient in IT systems and applications (e.g. MS Word, Excel, PPT)
• Strong communication and interpersonal skills
• Good analytical skills
• Ability to influence and persuade stakeholders